A premium massage chair contains sophisticated mechanical and electronic components.
MEREVON therefore considers aftercare an important part of the ownership experience.
MEREVON Warranty
Every MEREVON massage chair is supplied with 3 years warranty coverage.
The exact duration and terms applicable to each model will be clearly displayed on the relevant product page and within the warranty documentation supplied with your chair.
Depending on the product and applicable warranty, covered components may include selected:
- Massage mechanisms
- Motors
- Electronic components
- Controllers
- Air systems
- Structural components
- Other specified parts
Please refer to the individual product warranty for complete coverage, limitations and exclusions.
Technical Support
If you experience an issue with your MEREVON chair, our support team will first help identify the cause.
We may ask for:
- Your order number
- Product serial number
- Photographs
- Short video
- Error codes
- Description of the issue
This allows us to determine the most appropriate next step.
Replacement Parts
Where available for the relevant model, replacement components may include:
- Remote controls
- Touchscreen controllers
- Motors
- PCB/control boards
- Air pumps
- Power components
- Upholstery components
- Other service parts
Repair, Replacement or Other Remedies
The appropriate solution depends on the issue, warranty terms and your statutory consumer rights.
Depending on the circumstances, assistance may include technical support, replacement parts, repair, replacement or another appropriate remedy.
Long-Term Ownership
Our aim is not simply to sell a chair.
MEREVON is building an aftercare system designed to support customers throughout the ownership of their massage chair.