We want you to choose your MEREVON massage chair carefully and confidently.
Massage chairs are large, heavy and specialist products requiring dedicated freight handling. We therefore strongly recommend checking the chair specification, dimensions, access requirements and delivery option before completing your purchase.
Nothing in this policy affects your statutory consumer rights.
14-Day Cancellation Right
For eligible UK and Australian online consumer purchases, you may notify MEREVON that you wish to cancel your order within 14 days after the day you receive the goods, without giving a reason.
To cancel, contact us by email with:
- Your name
- Order number
- Product
- Delivery address
- Clear statement that you wish to cancel
After notifying us, you must return the goods within the applicable legal return period, normally 14 days following cancellation.
Return Costs for Non-Faulty Massage Chairs
Because massage chairs cannot normally be returned through a standard parcel service, specialist freight may be required.
For a cancellation/change-of-mind return where the chair is not faulty, the customer is responsible for the direct cost of returning the chair, where permitted by law and provided this responsibility was disclosed before purchase.
We can help arrange appropriate return transportation and provide the cost before collection is booked.
Because chairs differ substantially in size, weight and location, return freight is quoted individually rather than using an arbitrary fixed return charge.
UK rules specifically require traders to tell customers in advance about return costs for goods that cannot normally be returned by post.
Condition of Returned Chairs
Customers may inspect a chair to establish its nature, characteristics and functioning.
However, please handle it carefully.
Where reasonably possible, a returned chair should include:
- Original packaging
- Protective materials
- Controllers
- Power cables
- Accessories
- Manuals
- Components supplied with the chair
Please retain all packaging until you are certain you intend to keep the chair.
If the chair has been used or handled beyond what is reasonably necessary to inspect it and this causes a reduction in its value, MEREVON may make an appropriate deduction from the refund where permitted by law.
Original Packaging
Because massage chairs require specialist protection during transport, we strongly recommend keeping the original cartons, foam and protective packaging during the cancellation period.
If original packaging is unavailable, you may be responsible for arranging suitable protective packaging so the chair can be returned safely.
The absence of original packaging will not automatically remove a statutory cancellation right, but the customer remains responsible for taking reasonable care of the product and packaging it appropriately for return.
Refunds
Where a refund is due, it will be made to the original payment method.
For statutory cancellations, MEREVON may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law. Applicable refunds must then be processed within the statutory timeframe.
Where required by law, the refund will include the cost of the least expensive standard outbound delivery option offered for the order. Additional amounts paid for an enhanced delivery method need not necessarily be refunded beyond the standard delivery amount.
Faulty, Damaged or Incorrect Chairs
The rules above for non-faulty returns are separate from your rights where a product is faulty, damaged, misdescribed or does not conform to the contract.
If you believe your chair has a fault, contact us promptly through Email or Live Chat.
We may request:
- Order number
- Serial number
- Photographs
- Video
- Error code
- Description of the problem
This information helps us diagnose the problem and determine the appropriate remedy.
UK consumer law provides statutory remedies for goods that are faulty or not as described, and those rights cannot be removed by our warranty or returns policy.
Damage Caused After Delivery
MEREVON is not responsible for faults or damage caused by circumstances such as misuse, accidental damage, failure to follow the supplied instructions, inappropriate electrical supply or unauthorised modifications where the issue was not inherent in the product.
This does not affect rights relating to a fault that was present when the goods were supplied.
Customised Products
Where MEREVON offers a chair manufactured or clearly personalised specifically to an individual customer's specifications, statutory cancellation rights may differ.
Where this applies, it will be clearly disclosed before the order is placed.
Do Not Return a Chair Without Instructions
Please do not independently ship a chair to a company/contact address.
Contact MEREVON first so that we can provide the correct return instructions and destination.