Massage Chair Warranty & Aftercare
MEREVON massage chairs combine mechanical, electrical and electronic technologies, so dependable aftercare is an important part of ownership.
Warranty Coverage
Every MEREVON chair includes warranty coverage.
The specific warranty duration and coverage applicable to your chair will be displayed on its product page and/or accompanying warranty information.
Coverage varies by model and may include specified:
- Massage mechanisms
- Motors
- Electronic components
- Control systems
- Air systems
- Structural components
- Other covered parts
If Something Goes Wrong
Contact us through Live Chat or Email.
For technical issues, email is particularly useful because you can send photographs and video.
Please provide your:
Order number + model + serial number + description + photo/video where relevant.
Diagnosis First
Not every apparent fault requires a chair to be returned.
Some issues can be resolved through troubleshooting, resetting a component, checking a connection or replacing an individual part.
Where appropriate, our support process will first identify the likely cause.
Replacement Parts
Depending on your particular model and availability, service components may include controllers, motors, electronic control boards, air pumps, power components and other replacement parts.
Your Consumer Rights
A MEREVON warranty is additional to your statutory consumer rights, not a replacement for them.
UK guidance confirms that consumer rights concerning faulty goods continue regardless of whether a manufacturer's or retailer's warranty has expired.
That sentence is important because claiming “after 2 years we have absolutely no responsibility” would potentially conflict with UK and Australia consumer law.